Trust + safety
Vetted drivers, vehicles that meet the legal requirements and GDPR-compliant data protection. Schipholride is a booking platform; the affiliated carrier is responsible for insurance and the condition of the vehicle. Our standards in detail below.
Insurance
Every affiliated carrier is responsible for holding the insurances legally required for taxi transport. Schipholride is a booking platform and does not carry out the transport itself; we do not provide any passenger or occupant insurance and cannot vouch for it.
Vehicle breakdown during a ride: replacement transport as fast as possible, or a taxi to your destination. No extra cost to you.
Vehicle safety
Affiliated carriers must hold a valid Dutch APK and the legally required inspections. The carrier is responsible for the technical condition and maintenance of the vehicle.
Vehicles driving for Schipholride must have the legally required safety equipment, such as ESP, ABS and airbags. Further assistance systems depend on the carrier's vehicle.
Under Dutch regulations the carrier must equip the vehicle with, among other things, a fire extinguisher, first-aid kit and warning triangle. The carrier is responsible for this.
Bookable on request — baby (0–13 months), toddler (9–18 kg) or booster (15–36 kg) seats, all ECE R44/04 or i-Size approved.
Official Dutch taxi licence plus recent Certificate of Good Conduct (VOG).
No criminal record for violence, sexual or financial offences.
No serious offences in 5 years. No alcohol-related incidents. Defensive-driving training.
On any complaint or incident, an immediate evaluation follows. More detail on /en/chauffeurs.
Data privacy
Full compliance with the General Data Protection Regulation. Privacy by design.
Personal data encrypted at rest (AES-256) and in transit (TLS 1.3).
We track vehicles for operational reasons (dispatch). No separate person tracking, no data resale.
On request we delete all personal data within 30 days — except where Dutch tax law requires 7-year invoice retention.
Full policy on /privacybeleid.
FAQ
Vehicles yes — for dispatch, route optimisation and in case of theft/accident. People no — we don't track you as a traveller; you're anonymous once the ride is complete.
Bookings and invoices 7 years (Dutch tax law). Customer-service communications 2 years. Marketing emails until you unsubscribe. On request we delete earlier where legally possible.
Only the driver doing your ride (gets name, phone and address) and our admin team for support. No third parties, no data resale.
Call 085 060 2543 right away — we act immediately. For emergencies: 112. Our dispatch is on standby 24/7 with your ride info and can escalate without delay.
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