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Licensed drivers
Every ride is carried out by a carrier holding the legally required Dutch taxi licence (ILT) and Kiwa driver card — including the mandatory Certificate of Good Conduct (VOG).
Trust + safety
Safety first
on every ride
Drivers holding the legally required Dutch taxi licence and driver card (including conduct certificate), vehicles that meet the legal requirements and GDPR-compliant data protection. SchipholRide is a booking platform; the affiliated carrier is responsible for insurance and the condition of the vehicle. Our standards in detail below.
What you can count on
The legal basis of every ride
No badge talk — just what Dutch law requires, and therefore applies to every ride. All requirements listed on the legal requirements page.
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Vehicles meeting the taxi rules
Every ride is driven in a vehicle that must meet the Dutch legal taxi requirements: blue licence plates, taxi inspection and the on-board computer (BCT).
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GDPR and secure payment
GDPR-compliant: opt-in cookies, data-processing agreements with our service providers, and payments we can never see ourselves (Stripe, PCI DSS Level 1).
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Registered Dutch company
SchipholRide is a Dutch company, registered with the Chamber of Commerce (KvK) under number 82488703. You know exactly who you are booking with — our company details are in the footer of every page.
Insurance
Insurance and breakdown
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Legally insured transport
Every affiliated carrier is responsible for holding the insurances legally required for taxi transport. SchipholRide is a booking platform and does not carry out the transport itself; we do not provide any passenger or occupant insurance and cannot vouch for it.
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24/7 breakdown assistance
Vehicle breakdown during a ride: replacement transport as fast as possible, or a taxi to your destination. No extra cost to you.
Vehicle safety
Maintenance and equipment
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APK and inspections
Affiliated carriers must hold a valid Dutch APK and the legally required inspections. The carrier is responsible for the technical condition and maintenance of the vehicle.
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Safety features
Vehicles driving for SchipholRide must have the legally required safety equipment, such as ESP, ABS and airbags. Further assistance systems depend on the carrier's vehicle.
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Fire extinguisher + first aid
Under Dutch regulations the carrier must equip the vehicle with, among other things, a fire extinguisher, first-aid kit and warning triangle. The carrier is responsible for this.
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Approved child seats
Bookable on request — baby (0–13 months), toddler (9–18 kg) or booster (15–36 kg) seats, all ECE R44/04 or i-Size approved.
Driver card + conduct certificate
Every taxi driver in the Netherlands must hold a Kiwa driver card. It is only issued with a recent Certificate of Good Conduct (VOG) from the Dutch Ministry of Justice screening authority (Justis).
Taxi licence (ILT)
The carrier must hold a valid taxi operator licence, issued by the Dutch Human Environment and Transport Inspectorate (ILT).
Professional competence
The driver card requires passing the statutory Dutch taxi exam: knowledge of the rules, safe driving and passenger care.
Evaluation on incident
On any complaint or incident, an immediate evaluation follows. More detail on /en/chauffeurs.
Data privacy
Your data is protected
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GDPR-compliant
Full compliance with the General Data Protection Regulation. Privacy by design.
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Encrypted storage
Personal data encrypted at rest (AES-256) and in transit (TLS 1.3).
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No personal GPS tracking
We track vehicles for operational reasons (dispatch). No separate person tracking, no data resale.
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Right to be forgotten
On request we delete all personal data within 30 days — except where Dutch tax law requires 7-year invoice retention.
Full policy on /en/privacy-policy.
FAQ
Safety questions
Are vehicles tracked with GPS?+
Vehicles yes — for dispatch, route optimisation and in case of theft/accident. People no — we don't track you as a traveller; you're anonymous once the ride is complete.
How long do you keep my data?+
Bookings and invoices 7 years (Dutch tax law). Customer-service communications 2 years. Marketing emails until you unsubscribe. On request we delete earlier where legally possible.
Who has access to my booking details?+
Only the driver doing your ride (gets name, phone and address) and our admin team for support. No third parties, no data resale.
What if I feel uncomfortable with the driver?+
Call 085 060 2543 right away — we act immediately. For emergencies: 112. Our dispatch is on standby 24/7 with your ride info and can escalate without delay.