Terms and conditions

1. SchipholRide: the trade name of the private limited company (besloten vennootschap) in Amsterdam, Dutch Chamber of Commerce (KvK) no. 82488703, which operates an online booking platform and acts as an intermediary in the conclusion of transport agreements between customers and carriers.
2. Platform: the website, booking environment and related services of SchipholRide.
3. Customer: the natural person or legal entity who places a booking via the platform.
4. Passenger: the person who is actually transported; this may be someone other than the customer.
5. Carrier: the independent taxi company and/or driver who actually carries out the ride and who holds the licences and insurances legally required for this purpose.
6. Ride: the transport between the pickup address and the destination, including any intermediate stops.
7. Booking: the assignment concluded via the platform whereby SchipholRide acts as intermediary and assigns the ride to a carrier.

1. These terms apply to all offers, bookings and agreements between SchipholRide and the customer.
2. Deviations apply only where agreed in writing.
3. If the customer is a consumer, the mandatory statutory provisions of consumer protection remain fully applicable. Insofar as a clause in these terms conflicts with mandatory law applicable to consumers, that clause does not apply to that consumer, while the remaining provisions remain in force.

1. SchipholRide is an intermediary platform. SchipholRide brings the customer into contact with an independent carrier and assigns the ride to a carrier selected by SchipholRide.
2. The transport agreement — the agreement to actually transport the passenger — is concluded between the customer and the carrier. SchipholRide is not a party to that transport agreement and does not carry out the transport itself.
3. SchipholRide makes every effort to process the booking carefully and to assign it to a suitable carrier, but acts as an intermediary and not as a carrier.

1. SchipholRide works exclusively with carriers who meet the requirements set by SchipholRide. Carriers must, among other things, hold a valid operator licence for taxi transport, a valid driver card and the legally required insurances for the transport of persons.
2. SchipholRide may require carriers to provide evidence of these licences and insurances and may terminate the cooperation when the requirements are no longer met.
3. SchipholRide determines which carrier a ride is assigned to.

1. A booking is concluded as soon as the customer confirms it via the platform and payment has been made, or — in the case of business invoicing — at the moment of written order confirmation.
2. The customer receives a booking confirmation with a unique reference.
3. The price stated in advance is the total price and includes: the ride, luggage up to 1 checked and 1 hand luggage item per person, flight monitoring, Schiphol surcharges, parking costs on arrival, and VAT.
4. Additional requests (such as a child seat or extra-large luggage) can be requested when booking; any additional charge will be communicated in advance.

1. The prices stated include VAT at the rate applicable to taxi transport.
2. Payment is made in advance via the payment methods offered on the platform. SchipholRide collects the ride price partly on behalf of the carrier.
3. For business customers, payment by invoice is possible after written approval; the payment term is determined by mutual agreement (in the absence of an agreement, payment within 30 days of the invoice date applies).
4. In the event of late payment of an invoice, the customer is in default by operation of law and SchipholRide may charge statutory interest and reasonable collection costs.

1. Cancellation up to 24 hours before the scheduled pickup time: 100% refund.
2. Cancellation between 24 and 4 hours before the pickup time: 50% refund.
3. Cancellation within 4 hours before the pickup time, or no-show: no refund.
4. The moment of cancellation is determined by the time at which your message reaches us (the timestamp of your email or WhatsApp message); for cancellations by telephone, the time of the call applies.
5. A no-show occurs when the passenger is not present at the specified pickup address within 15 minutes after the agreed pickup time and cannot be reached despite attempts to make contact by telephone. The driver waits a maximum of 15 minutes; after that he may leave and the ride counts as a no-show, without refund.
6. Changes (date, time, vehicle, address) are free of charge up to 24 hours before the ride; after that, subject to availability and any additional costs.
7. In the event of a missed or cancelled flight: report this at least 4 hours before the scheduled pickup time via +31 85 060 2543. The booking will then be moved to a new time free of charge, or cancelled with a 50% refund. If reported later than 4 hours before the pickup time, or if no contact is possible, the ride counts as a no-show without refund.

1. The statutory right of withdrawal (the 14-day cooling-off period) does not apply to passenger transport: agreements for passenger transport are exempt from the statutory rules for consumer distance contracts (Article 6:230h(2)(e) of the Dutch Civil Code). You therefore cannot revoke a booking free of charge on the basis of that right.
2. Instead, our cancellation policy in Article 7 applies — which is more generous than the law requires: up to 24 hours before the ride you receive 100% of the amount back.

1. The carrier is responsible for the actual performance of the ride, including timely arrival, the condition of the vehicle and the conduct of the driver.
2. For arriving flights at Schiphol, SchipholRide monitors the flight status and the pickup time is adjusted automatically where possible. After the original landing time, 60 minutes of free waiting time applies.
3. Waiting time beyond 60 minutes on arrival: € 0.75 per minute, communicated in advance by SMS.
4. The customer and passenger are responsible for being ready on time at the specified pickup address. For regular pickups, 15 minutes of free waiting time applies; after that, the waiting time rate applies.

1. SchipholRide is an intermediary platform and does not itself offer any occupant, accident or other passenger insurance. No rights to insurance taken out by SchipholRide can be derived from a booking.
2. The carrier is itself responsible for holding the insurances legally required for taxi transport. SchipholRide does not take out these insurances and does not check per ride whether an individual carrier holds a specific occupant or accident insurance; SchipholRide can therefore not vouch or act as guarantor for this. Claims relating to the performance of the transport (such as injury or damage during the ride) must be addressed by the customer or passenger directly to the carrier and/or the carrier's insurer.
3. Upon request, SchipholRide will assist in putting the customer in contact with the carrier concerned.

1. SchipholRide is liable only for an attributable failure in its own services as an intermediary platform (for example, failing to pass on a booking or passing it on incorrectly). SchipholRide is not liable for the performance of the transport; the carrier is liable for that.
2. SchipholRide is not liable for indirect or consequential damage, including missed flights, missed connections or appointments, lost income and non-material damage, except as provided in paragraph 4.
3. Insofar as SchipholRide is nevertheless liable, its liability per event is limited to the amount of the booking concerned, or to the amount paid out in the case concerned by its liability insurance.
4. The exclusions and limitations in this article do not apply to damage resulting from intent or deliberate recklessness on the part of SchipholRide, nor to liability for death or injury, nor in other cases where exclusion or limitation is not permitted under mandatory law. Towards consumers, these provisions apply only insofar as they are not unreasonably onerous.
5. A claim against SchipholRide lapses if it is not reported in writing within a reasonable period after discovery.

1. Smoking (including e-cigarettes) is prohibited in all vehicles.
2. Eating and drinking is only permitted in consultation with the driver.
3. In the event of unmanageable or violent behaviour towards the driver, the ride may be terminated without refund and the authorities may be informed.
4. The driver may refuse a ride when safety is at stake, for example in the event of apparent substance use.
5. Damage to the vehicle caused by the passenger — including vandalism, soiling or contamination (for example by vomiting) — may be recovered by the carrier from the customer or passenger, including the costs of cleaning and repair and the time during which the vehicle cannot be used as a result.

1. Dutch law applies to all agreements.
2. Complaints about the performance of the ride can be addressed to the carrier. Complaints about the services of the platform can be reported via info@schipholride.nl; we respond within 14 days.
3. If a consumer cannot reach a resolution with SchipholRide, the dispute may be submitted to the competent court. Insofar as SchipholRide or the carrier involved is affiliated with a recognised disputes committee for taxi transport, that route is also open.

Our privacy policy applies to the processing of personal data. By placing a booking you agree to the processing described therein.

1. If a provision of these terms is null and void or voidable, the remaining provisions remain in full force. The parties will consult on a replacement provision that approximates the purpose of the original provision as closely as possible.
2. SchipholRide may amend these terms. The version applicable to a booking is the version in force at the time of the booking.