Privacy policy

SchipholRide is a trade name of the private limited company (besloten vennootschap) located at Romerostraat 57, 1069 NR Amsterdam, registered with the Dutch Chamber of Commerce (KvK) under number 82488703 (VAT number NL005046135B64).

SchipholRide operates an online booking platform that connects travellers with independent, pre-selected carriers (taxi companies and their drivers). For the personal data we collect and use via our platform as described in this policy, we are the data controller.

Contact about privacy:

• Email: info@schipholride.nl
• Phone: +31 85 060 2543

To process your booking and manage our platform, we process:

• First and last name, email address and phone number
• Pickup address, destination and any intermediate stops
• Flight details (flight number, scheduled arrival or departure time)
• Number of passengers and luggage requirements
• Any special requests you provide yourself (e.g. child seat, wheelchair, extra luggage)
• Payment details (processed by our payment service provider; we do not store card details ourselves)
• For business bookings: company name, Chamber of Commerce number, VAT number and billing address
• Correspondence with our customer service (email, phone, WhatsApp)
• Technical data: IP address, browser type and page visits (analytics only with cookie consent)

In principle, we do not process special categories of personal data. Therefore, do not provide more sensitive information than is necessary for your ride.

You can withdraw consent at any time; this does not affect processing that took place before withdrawal.

Independent carriers. To carry out your ride, we pass on the necessary data to the carrier we have selected (usually: name, pickup address and destination, phone number, flight information and relevant special requests). The carrier is an independent company and is itself the data controller for this data as regards the performance and insurance of the ride. We do not share more than is necessary for the ride concerned.

Processors and service providers who process data on our behalf, under a data processing agreement, including:

• A payment service provider for processing payments
• Email and messaging services for confirmations, reminders and status updates (email, SMS, WhatsApp)
• A flight-data service for tracking flight status
• A maps/routing service for route calculation
• Analytics and advertising services (including Google Analytics, Microsoft Clarity — session recordings with masked input fields — and Google Ads), for measuring website usage and the effectiveness of our advertising

Measuring email delivery and usage. To know whether our emails (such as booking confirmations, reminders and — only with your consent — travel emails) arrive and are useful, our email service measures whether an email has been delivered, opened and whether a link has been clicked. For this purpose, links in our emails pass through our own address links.schipholride.nl before you reach the destination. We use this measurement exclusively to improve our emails and clean up bounces (legitimate interest); for travel emails you can always unsubscribe via the link at the bottom of the email.

Measuring completed bookings (server-side). When a booking has been successfully paid, we also measure that conversion server-side: we send a notification of the completed booking — with a pseudonymous statistics identifier and, encrypted (hashed), your email address/phone number — to Google (Analytics and Ads) to determine which advertisement or source led to the booking. This conversion measurement is linked to the transaction and can take place independently of your cookie choice. In doing so, we do not share any payment or ride details for advertising purposes and we never sell your data. You can object to this via info@schipholride.nl.

Authorities. We provide data to competent authorities (such as the Dutch Tax Administration, police or supervisory authorities) when we are legally obliged to do so.

We never sell your data to third parties.

Some of our service providers process data (partly) outside the European Economic Area, for example in the United States. In that case, we ensure appropriate safeguards such as an adequacy decision of the European Commission, participation in the EU-US Data Privacy Framework or standard contractual clauses (SCCs). You can request a copy or further explanation of the safeguards used from us.

• Booking and invoice data: 7 years (fiscal retention obligation)
• Customer service correspondence: 2 years after the last contact
• Marketing emails: until you unsubscribe
• Analytics data: a maximum of 14 months
• Cookies: see our cookie policy (in Dutch)

After the retention period expires, we delete or anonymise the data.

When assigning a ride to a carrier, we use automated tools (for example based on availability and region). This does not involve automated decision-making that produces legal effects or similarly significantly affects you within the meaning of Article 22 GDPR.

Under the GDPR you have the right to:

• access your personal data (Art. 15);
• have incorrect data corrected (Art. 16);
• have data deleted insofar as legally possible (Art. 17);
• have processing restricted (Art. 18);
• have your data transferred (Art. 20);
• object to processing based on legitimate interest (Art. 21);
• withdraw consent you have given (Art. 7).

Send a request to info@schipholride.nl. We respond within one month. You also always have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

We take appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), restricting access to our system to authorised persons and not storing card details ourselves. No method is 100% secure; in the event of a data breach with a likely risk to you, we will report it in accordance with the law.

Our platform uses functional, analytical and (after consent) marketing/tracking cookies. More information and your settings can be found in our cookie policy (in Dutch).

We may amend this privacy policy. The current version is always available on this page with the date of the last change at the top. In the event of substantial changes, we will inform you in advance, for example by email.