Cancel or change your taxi to Schiphol: free up to 24 hours before

Cancelling more than 24 hours before pickup is free, with a 100% refund to your account, never a voucher. Most changes are free too.

Calculate your fare

Schiphol Plaza with the AMS sign and orange circle

Can I cancel my taxi to Schiphol for free?

Yes. Up to 24 hours before the agreed pickup time you cancel for free and the full amount is refunded to your account, not as a voucher. If you cancel between 24 and 4 hours before pickup, you get 50 percent back. Within 4 hours of departure there is no refund, because the driver has already been scheduled. Changing the time, date, address or vehicle class is free up to 24 hours ahead.

Last checked: September 2026

Cancellation rules in three tiers

More than 24 hours before pickup

100% refund

Cancellation more than 24 hours before pickup: full refund within 5–7 business days. Real money back to your account: no voucher, no travel credit.

Between 24 and 4 hours before

50% refund

Cancellation between 24 and 4 hours before pickup: 50% refund.

Less than 4 hours before, or no-show

0% refund

Cancellation inside 4 hours or not showing up: no refund.

Refunds go back to your account, not as a voucher

In the travel industry, a "refund" often turns out to be a voucher or travel credit with an expiry date. Not at SchipholRide: if your cancellation qualifies for a refund, the amount goes back as real money to the payment method you paid with. No voucher, no credit, no expiry date.

If you miss your flight or it gets cancelled, report it at least 4 hours before your pickup and we move your booking to a new time free of charge, or you cancel with a 50% refund. That is also how it is written in the terms and conditions.

What you can change about your ride

For most changes: free up to 24 hours before pickup.

Date or time

Free up to 24 hours before pickup. Closer than that depends on availability and season. Call us and we'll see what's possible.

Vehicle type

Comfort → Premium, Van or VIP upgrade: surcharge known up front. Downgrade: partial refund. Free up to 24 hours before pickup.

Pickup or drop-off address

Change within the same city: free. A substantially different starting point may carry a fee (€7.50 per extra stop; detour kilometres at our regular per-km rate).

Number of travellers

More people than the vehicle seats: upgrade needed. Fewer people: price stays the same (the fixed price is per vehicle, not per person).

Add or change a flight number

Always free. Email or WhatsApp us your new flight number and we'll link it to live tracking.

How to cancel or change your ride

Step 1

Find your booking reference

It's in your confirmation email or on your personal booking page (the link in that email).

Step 2

Email, WhatsApp or call us

Email info@schipholride.nl, send a WhatsApp or call 085 060 2543 with your reference and what you'd like to change or cancel.

Step 3

Confirmation by email

We process the change or cancellation and confirm by email. For changes we check availability and any price difference.

Step 4

Refund if applicable

If a cancellation is eligible for a refund, it arrives on the original payment method within 5–7 business days, as money, never as a voucher or credit.

Cancel or change your booking

Have your booking reference ready and get in touch by email, WhatsApp or phone.

Questions about cancelling and changing

What counts as a no-show?

The driver waits up to 15 minutes after the agreed pickup time. If you do not appear at the pickup address within those 15 minutes and cannot be reached by phone, this counts as a no-show: the ride is forfeited with no refund.

What if I miss my flight or my flight is cancelled?

Let us know at least 4 hours before your scheduled pickup on 085 060 2543. We then move your booking to a new time free of charge (your replacement flight, for instance), or you cancel with a 50% refund. If you tell us later than 4 hours ahead, or we can't reach you, the ride counts as a no-show without a refund.

How long does a refund take?

5–7 business days back to the original payment method. iDEAL is usually faster (3–5 days); credit card refunds can take up to 10 business days depending on your bank.

I made a change but never got a confirmation

Check your spam or junk folder. Nothing there? Call 085 060 2543 or email info@schipholride.nl with your booking reference.

Can I transfer my booking to someone else?

Yes. Send us the new name and phone number by email or WhatsApp. No fees.

What if I'm unsure about cancelling and time is short?

Cancel first (a 50% refund beats a no-show with 0%). Decide later: if you still want the ride, call 085 060 2543 right away and we'll arrange a new booking as fast as we can. If a vehicle is still free, often the same driver too.